Our Services
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CALL CENTER OUTSOURCING SERVICES
We provide scalable inbound and outbound call center outsourcing services for organizations looking to save costs, improve customer experience, and grow.
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BACK-OFFICE PROCESS OUTSOURCING SERVICES
We provide customized back-office process outsourcing services like email and chat support, finance and accounting outsourcing, data processing, and more.
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ECOMMERCE OUTSOURCING SERVICES
We provide comprehensive e-commerce outsourcing services like catalog management, product discovery services, seller and buyer management, and e-commerce analytics.
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PROFESSIONAL SERVICES
We provide specialized professional services like business process management, process improvement, data visualization, and more to organizations.
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PERFORMANCE AND COMPLIANCE MANAGEMENT
We help organizations with performance and compliance management services like process redesign & optimization, content moderation, and SaaS solutions.
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INNOVATION AT VIDDIUS SOLUTION
Our innovation team has developed some of the cutting-edge technology solutions for social media management, interaction analytics, and speech analytics.
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1. Assess
This is the starting point of every project at Viddius Solution where we try to understand the client’s existing processes and challenges they are facing.
2. Initiate
This phase helps us define the project scope, set goals for the implementation, and plan resource involvement and delegation.
3. Plan
This is the stage where the project plan is prepared and approved with a focus on risk identification, setting up of communication methods, etc.
4. Implement
This is the phase where pre-live testing happens and is characterized by rigorous monitoring/tracking of progress for timeline deviations.
5. Execute
In this phase, the real action happens and goal evaluations are carried out. The team also identifies opportunities for improvement and plans for next.
WHO WE ARE
As a top BPO company in India with offices in Ahmedabad and California, we offer call centers, back-office support, third-party quality services, and e-commerce outsourcing. We help global clients enhance processes, reduce costs, and improve businesses.
Looking for a reliable partner to outsource call center operations?
We bring extensive expertise of more than 13 years of managing highly productive call centers for organizations across the globe.
Do you want to take your career to the next level? Join us today.
Our teams are always in search of talented individuals who want to advance their careers working with a growing organization.