About Viddius solution
The Trusted Partner for Business Process Outsourcing for Leading Global Organizations Across Industries
For more than 15 years,
Viddius Solution has been a pioneer in establishing and transforming contact center operations for leading organizations across the globe. With over 15 years of providing third-party quality monitoring through our exclusive partnership with HyperQuality, quality has always been a part of our DNA.
At
Viddius Solution, we place prime importance on “data security” and our commitment to the same is showcased by our PCI Certification over several successive years. Our commitment to providing quality outsourcing capabilities, a highly qualified and trained workforce, the right data security measures in place, and the promise of maximum ROI forms the secret
Viddius Solution sauce which our clients have embraced for the past 15 years. Our ISO Certifications advocate our commitment towards quality and excellence in everything we do.
Our expertise in quality management and process transformation has helped us evolve into a preferred partner for Business Process Outsourcing for some of the leading global brands. We provide call center outsourcing, back-office process outsourcing, e-commerce outsourcing, professional services, and more to our clients.
For call center outsourcing, we rely on cutting-edge technology and our trained workforce to manage both outbound and inbound processes. These include customer service, technical support, upselling, information calls, lead generation, sales outsourcing, and onboarding services.
Our back-office process outsourcing services focus on delivering exceptional efficiencies with the internal processes of our clients and saving them both time and money. These services include inbound chmkat and email, live chat, finance and accounting, data management, document management, and transcription services.
Our e-commerce outsourcing team works with some of the leading e-commerce and retail brands and helps them be strategic in a rapidly changing industry environment. Our e-commerce outsourcing services include catalog management services, product management services, buyer and seller management support, and e-commerce analytics.
Our Third-Party Quality services team focuses on delivering high ROI & value add for each client by evaluating transactions and meeting client needs by providing an end-to-end Evaluation Tool and Speech Analytics solution.
Our professional services team is the culmination of our business process management and improvement expertise spanning the years. Our team supports our clients with business process management, business intelligence and analytics, business process management, customer experience management, data visualization services, and content moderation services.
Who We Are
Our mission and values align us to our goal of being
a socially responsible organization.
Viddius Solution Leadership
Our leadership team consists of a diverse group of globally recognized professionals with more than 100+ years of combined experience in Business Process Outsourcing, Analytics, Quality Improvement, Consulting, and Technology.
Corporate Responsibility
At Viddius Solution, “giving back” to society is not just a catch-phrase; we believe in walking our talk. Our partnership with organizations like Days for Girls Tacoma and our internal committees who work tirelessly are testimonies of our dedication.
Frequently Asked Questions
Our interactions with our client community have generated lots of queries from them. So we have developed an FAQ section for addressing them and to bring clarity if you have any of the same about Viddius Solution or our services.
Mission & Values
Our mission is more than just a statement for us. It is our signpost that keeps us on track towards achieving our internal and external goals. Our values are the fuel that helps us run a highly efficient organization with a vibrant workforce.
Why Choose Viddius Solution?
At Viddius Solution, “giving back” to society is not just a catch-phrase; we believe in walking our talk. Our partnership with organizations like Days for Girls Tacoma and our internal committees who work tirelessly are testimonies of our dedication.
Our Locations
We have multiple locations across the globe where our employees are based out of including our own offices and client locations. We are headquartered in Ahmedabad in India
As a top BPO company in India with offices in Ahmedabad and California, we offer call centers, back-office support, third-party quality services, and e-commerce outsourcing. We help global clients enhance processes, reduce costs, and improve businesses.
We bring extensive expertise of more than 13 years of managing highly productive call centers for organizations across the globe.
Our teams are always in search of talented individuals who want to advance their careers working with a growing organization.